Yes, at BassGifts.com we want you to be completely satisfied when shopping with us, which is why we inspect your order carefully before shipping it to you. If a product did not meet your expectations or you are not satisfied with a purchase, you may return the product for a replacement or a refund within 15 days of the receipt of your order.

We will provide free return shipping if your return is the result of our error or deemed to be a defective product.

No refunds on custom designed products unless an error on our part.

There are several items which the manufacturer requires a restocking fee, those fees are indicated on each item information page. Custom 14K jewelry that is returned will incur a 15% restocking fee.

Once your order has been shipped we do not have the ability to "retrieve" or cancel the delivery. Please follow the return instructions below. If you refuse delivery, your return will be processed and both ship to and return shipping charges will be deducted from your refund.

To return your product for a refund, replacement or exchange, just contact our Customer Service Department by e-mail order@bassgifts.com or phone(678)570-2380 to receive a Return Authorization Number, which will be assigned to track your request. All returns must have this number assigned so we can advise you where to return your item as some items ship from different locations.

If your product or shipping packaging is damaged, please do not discard it until you have received a Return Authorization Number or instructions on how to handle your return. If you discard either of these, we will be unable to process your request.

After receiving your Return Authorization Number, carefully pack and send the package to the return location. For those items which shipped from our Processing Center , the return street address is:

Please prominently include your Return Authorization Number on the shipping label or front of the package. We suggest you insure your return shipment. We are not responsible for items which incur damages during return shipping or which we do not receive.

PLEASE NOTE: To receive credit for your return you must be within the 15 day return period and all original packaging and instructions must be included. We do not credit or refund orders received outside of the return period and we do not pay or credit return shipping fees.

Please allow 7 business days from our receipt of your return to process your return items.